These two things sometimes conflict each other. Front desk agents are not allowed to cancel reservations after the 24 hour in advance deadline has expired. I can, but I am only to do it at my discretion. If a corporate cousin hotel calls, and you are in their lobby because you made a mistake, I can usually help you out.
But if you arrive, and just decide you do not want to stay and have no good reason, you will be charged. I don't like to do it, but I do like to get paid. So I have to follow the rules.
Which brings me to tonight.
Two employees of a company I won't name, but I know Point Park and other college students who eat on campus are well aware of, checked in tonight. They had reservations, made well in advance.
These women were rude to begin with, even though I went out of my way to find them a Thai restaurant. I overheard them saying that their travel budget had been cut, and they were not happy they were in the suburbs before I even checked them in.
Well, a half hour after checking them in, they come down and tell me they are checking out. I cannot do that. It is not allowed. You can think of various reasons why any hotel will not simply check you out without charge after spending 30 minutes in a room.
These "ladies" were the worst customers I have ever had, however, and refused any attempt to correct the "problems" they had. I say "problems" because they had no specific issues I could correct, they just said "we refuse to stay here." All peppered with curse words and threats.
I eventually told them they had to leave, or they would be escorted away, by the police. They told me to please call the cops, so they could show the police how disgusting the hotel was. When I let them know that the police stay here, they finally left.
I hope they found a place to stay, and never come back.
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