Don't scream at me (Part one)

Ok, so this is not about what a guest told me but instead how she acted.  This lady came to check in today and asked if we had an airport shuttle.  When I said "No." She literally screamed "WHAT?"  I just looked at her.  She continuted to yell about that is the reason she booked at my hotel because the Web site said we had one.

We don't, we never have.  I told her this but she insisted that that is what she saw on our Web site. 

I knew it wasn't, but I was in an okay mood so I just let her go on and on.  What I found funny was when she pulled out her iphone to prove me wrong.  She went to our corporate Web site. 

Her husband pulled out his Blackberry Storm and also went to the corporate site.  While they were doing this I reminded them that they booked on Expedia, maybe they should check there. 

They were crazy, and really old.

I think smart phones and internet booking should maybe have an age limit. And who SCREAMS in public?  It is not like I booked her reservation. If you work with the public, comment and let me know how you deal with crazy customers.