Don't Scream at me (Part Two)

Everyone gets cranky at some point during long car trips, and I do not blame them.  I get cranky after too long in the car, too.  But there is a difference between getting cranky and getting rude and crazy.  

This lady came to check in today with a coupon from the interstate rest area.  For some reason people with coupons are especially hard to deal with. Even though they are saving between $30 and $45, they will find something to complain about.  

Anyway, while checking her in instead of asking "How many adults do you have?", I slipped and asked how many dogs do you have.  She didn't notice and said she had two dogs.  

We don't accept pets.  She must have thought I was lying about that.  Because she began to scream at me.  

She told me that this chain accepts pets.  I told her we are all individually owned and opperated and many do not, like us.  

Then, I told her I could not rent her a room, but I could call a sister property five miles away and maybe they would have a room.  She must have been in the car way too long, because 5 miles made her scream again.  

Then she started to scream about what was closer.  Where could she stay closerby?  I had to litterally ask her to leave.  But if is anyone who doubts that Canadians can swear, this lady would have let you know you were wrong a-boot that.

Don't scream at me (Part one)

Ok, so this is not about what a guest told me but instead how she acted.  This lady came to check in today and asked if we had an airport shuttle.  When I said "No." She literally screamed "WHAT?"  I just looked at her.  She continuted to yell about that is the reason she booked at my hotel because the Web site said we had one.

We don't, we never have.  I told her this but she insisted that that is what she saw on our Web site. 

I knew it wasn't, but I was in an okay mood so I just let her go on and on.  What I found funny was when she pulled out her iphone to prove me wrong.  She went to our corporate Web site. 

Her husband pulled out his Blackberry Storm and also went to the corporate site.  While they were doing this I reminded them that they booked on Expedia, maybe they should check there. 

They were crazy, and really old.

I think smart phones and internet booking should maybe have an age limit. And who SCREAMS in public?  It is not like I booked her reservation. If you work with the public, comment and let me know how you deal with crazy customers.